Book Details
Orange Code:94088
Paperback:544 pages
Publications:
Categories:
Sections:
1. Managing the planning and construction process2. Plant, utilities and systems3. Floor plans, design and maintenance4. IT and telecommunications5. Reception and client waiting areas6. Consulting rooms7. Wards and inpatient areas8. The surgical suite9. Dentistry10. Endoscopy11. Electrocardiography12. Ultrasonography13. Radiography14. Laboratory diagnostic services15. The practice dispensary16. Offices, administration and staff accommodation17. Communication18. Leadership and self-management19. Managing people20. Practical employment law in the United Kingdom21. The professional context22. Principles of health and safety23. Strategic and business planning24. Finance25. Principles of marketing26. Managing service quality to deliver excellence27. The customer experience28. Clinical governance
Description:
|
This is more than just a management book! Written by a range of experienced authors who have designed and built surgeries, managed veterinary staff, bought and used the equipment, and ‘cleaned the floors’, this Manual brings ideas and guidelines that will be useful in improving and running a small animal veterinary business, whether established or new. Following a brief foray into the construction planning process, each area of the practice, both clinical and non-clinical, is considered in detail -- its design, equipment and maintenance, and the organization and management of the clinical and support teams. The second part of the Manual deals with communication and people management issues, including leadership skills and self-management, together with the ethical and legal framework within which vets and vet nurses work. Thirdly, the business aspects of veterinary practice are explored, including planning, finance, marketing, the client experience and clinical governance. As well as being a daily source of information for veterinary surgeons and managers in companion animal practice, the Manual help support studies for certificates in practice management. It will aid preparation for PSS and VMD inspections, and will be of benefit to all practitioners wanting to improve their quality of service, premises and facilities, and the management of their clinical and support teams. Examples of forms, protocols and SOPs are given throughout and the book has a wealth of images to complement and enhance the text . The first BSAVA Manual of Practice Improvement was published in 1972; this completely new Manual will inspire and support a new generation of veterinary surgeons in their careers in small animal practice.
|
