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Employee retention, staff performance and ultimately your business profits depend on effective communication within your practice. Since employees possess different communication styles and skills, you must pay close attention to how staff members interact with each other and encourage clearer expression. This book, with content drawn from the popular Trends series entitled Communication Case Studies, deals with common communication challenges that arise among all team members, from associates and managers to technicians and receptionists. It also contains a communication skills overview, guidelines, questions for discussion and quizzes to test understanding. Your staff will gain quick tips and problem-solving skills they can begin using right away to improve communication.
The guide benefits your practice in these and many other ways: - Makes staff aware of the nuances of workplace communication - Provides case studies for managers, associates and staff so everyone can benefit - Encourages problem-solving and discussion while reading to improve retention - Fosters trust among staff members - Develops staff cohesiveness and teamwork
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